Salam, \u0259ziz oxucu. Bu g\u00fcn ITIL-\u0131n \u0259n d\u0259y\u0259rli m\u00f6vzular\u0131ndan olan Service Management-\u0259 toxunmaq ist\u0259yir\u0259m. Yazaca\u011f\u0131m bu m\u0259qal\u0259 h\u0259m IT xidm\u0259ti ver\u0259n h\u0259m d\u0259 dig\u0259r xidm\u0259t sah\u0259l\u0259rind\u0259 \u00e7al\u0131\u015fan dostlar\u0131m\u0131z \u00fc\u00e7\u00fcn d\u0259 maraql\u0131 olaca\u011f\u0131n\u0131 \u00fcmid edir\u0259m. M\u0259qal\u0259 bir az uzun olacaq \u00fcz\u00fcrl\u00fc hesab edin amma bu m\u00f6vzunu q\u0131sa tutmaq m\u00fcmk\u00fcn deyil \ud83d\ude42<\/p>\n
Service Management -in t\u0259rifin\u0259 ke\u00e7m\u0259d\u0259n \u00f6nc\u0259 ist\u0259rdim ki, bu ifad\u0259ni par\u00e7alay\u0131m y\u0259ni Service n\u0259dir ?! Management n\u0259dir ?! dey\u0259. Daha sonra bu ifad\u0259l\u0259rin birlikd\u0259 n\u0259 anlam qazand\u0131qlar\u0131n\u0131 anlayaq. Bel\u0259likl\u0259 ba\u015flayaq :<\/p>\n
Service (Xidm\u0259t)-in t\u0259rifini b\u0259lk\u0259d\u0259 bir \u00e7ox yerd\u0259 v\u0259 bir \u00e7ox s\u00f6zl\u0259rl\u0259 t\u0259rif edildiyini g\u00f6rm\u00fc\u015f\u00fck. Lakin Service (xidm\u0259t)-in q\u0131sa, ba\u015fa d\u00fc\u015f\u0259 bil\u0259c\u0259yimiz v\u0259 \u00f6z t\u0259rifini bel\u0259 d\u0259 dey\u0259 bil\u0259rik : M\u00fc\u015ft\u0259rinin n\u0259tic\u0259l\u0259r \u0259ld\u0259 etm\u0259sin\u0259 k\u00f6m\u0259k ed\u0259n v\u0259 bu zaman onlar\u0131n x\u00fcsusi riskl\u0259rini v\u0259 x\u0259rcl\u0259rl\u0259rini azaldan bir vasit\u0259dir. <\/strong>Eyni zamanda Service (Xidm\u0259t) termini istifad\u0259 oludu\u011fu konteksd\u0259n as\u0131l\u0131 olaraq m\u00fcxt\u0259lif t\u0259rifl\u0259r\u0259 malik ola bil\u0259r. M\u0259s\u0259l\u0259n :<\/p>\n a. \u0130qtisadiyyat v\u0259 Biznes konteksin-d\u0259n baxd\u0131qda Service (Xidm\u0259t) : Bir t\u0259r\u0259fin dig\u0259rin\u0259 t\u0259klif ed\u0259 bil\u0259c\u0259yi, mahiyy\u0259tc\u0259 qeyri-maddi olan v\u0259 he\u00e7 bir \u015fey\u0259 sahiblik il\u0259 n\u0259tic\u0259l\u0259nm\u0259y\u0259n f\u0259aliyy\u0259t v\u0259 faydad\u0131r.<\/strong> M\u0259s\u0259l\u0259n : S\u0131\u011forta, T\u0259hsil, T\u0259mizlik xidm\u0259tl\u0259ri v\u0259 s.<\/p>\n b. Texniki v\u0259 ya IT konteksin-d\u0259n baxd\u0131qda Service (Xidm\u0259t) : M\u00fc\u0259yy\u0259n bir m\u0259qs\u0259di yerin\u0259 yetirm\u0259k \u00fc\u00e7\u00fcn cihaz, sistem v\u0259 ya proqram t\u0259minat\u0131 t\u0259r\u0259find\u0259n t\u0259min edil\u0259n funksiya v\u0259 funksiyalar toplusuna istinad edir.<\/strong> M\u0259s\u0259l\u0259n : Web Xidm\u0259ti \u0130nternet \u00fcz\u0259rind\u0259n \u00fcnsiyy\u0259t v\u0259 m\u0259lumat m\u00fcbadil\u0259sini t\u0259min edir.<\/p>\n c. Customer Service (M\u00fc\u015ft\u0259ri Xidm\u0259ti) konteksin-d\u0259n baxd\u0131qda Service (Xidm\u0259t) : \u015eirk\u0259t t\u0259r\u0259find\u0259n onun m\u0259hsul v\u0259 ya xidm\u0259tl\u0259rini alan v\u0259 ya istifad\u0259 ed\u0259n insanlara g\u00f6st\u0259ril\u0259n yard\u0131m v\u0259 m\u0259sl\u0259h\u0259tl\u0259r\u0259 aiddir. <\/strong><\/p>\n d. Public Service (\u0130ctimai Xidm\u0259t) konteksin-d\u0259n baxd\u0131qda Service (Xidm\u0259t) : \u0130ctimaiyy\u0259tin v\u0259 ya onun qurumlar\u0131n\u0131n xeyrin\u0259 h\u0259yata ke\u00e7iril\u0259n f\u0259aliyy\u0259t v\u0259 v\u0259zif\u0259l\u0259rdir.<\/strong><\/p>\n e. General Use Service (\u00dcmumi Xidm\u0259t) konteksin-d\u0259n baxd\u0131qda Service (Xidm\u0259t) : Daha geni\u015f des\u0259k, xidm\u0259t sad\u0259c\u0259 kim\u0259s\u0259 k\u00f6m\u0259k etm\u0259k v\u0259 ya i\u015f g\u00f6rm\u0259k h\u0259r\u0259k\u0259tini ifad\u0259 edir.<\/strong><\/p>\n Service (Xidm\u0259t) anlay\u0131\u015f\u0131na i\u015f\u0131q tutduqdan v\u0259 \u00fcmid edir\u0259m ki, anlay\u0131b, ba\u015fa d\u00fc\u015fd\u00fckd\u0259n sonra indi is\u0259 ke\u00e7\u0259k Management -in t\u0259rifin\u0259.<\/p>\n Management (\u0130dar\u0259 Etm\u0259) : M\u00fc\u0259yy\u0259n m\u0259qs\u0259dl\u0259r\u0259 \u00e7atmaq \u00fc\u00e7\u00fcn t\u0259\u015fkilat v\u0259 ya biznesd\u0259 resurslar\u0131n effektiv v\u0259 s\u0259m\u0259r\u0259li \u015f\u0259kild\u0259 idar\u0259 edilm\u0259si v\u0259 \u0259laq\u0259l\u0259ndirm\u0259 prosesini n\u0259z\u0259rd\u0259 tutur. <\/strong><\/p>\n Bu t\u0259rifin i\u00e7ind\u0259 \u00e7ox maraql\u0131 bir k\u0259lim\u0259 ke\u00e7ir. Bu hans\u0131 k\u0259lim\u0259dir ?! Bu RESURS<\/strong>k\u0259lim\u0259sidir ! ! !<\/p>\n B\u0259s yax\u015f\u0131 burada resurs dedikd\u0259 n\u0259 ba\u015fa d\u00fc\u015f\u00fcl\u00fcr v\u0259 ya ITIL burada n\u0259 dem\u0259k ist\u0259yir ?!<\/p>\n Bu t\u0259rifd\u0259ki resurs k\u0259lim\u0259si \u0259sas\u0259n insanlar, texnologiya, infrastruktur, pul v\u0259 s. n\u0259z\u0259rd\u0259 tutulur.<\/p>\n H\u0259\u0259\u0259… Bax indi Service Management (Xidm\u0259tin idar\u0259 edilm\u0259si) ifad\u0259sin\u0259 ke\u00e7\u0259 bil\u0259rik. Yuxar\u0131da qeyd etdiyim h\u0259m Service<\/strong> h\u0259m d\u0259 Management<\/strong>t\u0259rifl\u0259rind\u0259n yola \u00e7\u0131xaraq \u00fcmumil\u0259\u015fdirs\u0259k v\u0259 eyni zamanda kobud bir t\u0259rif yazsaq : Service Management \u0130nsanlara k\u00f6m\u0259k ed\u0259rk\u0259n onlar\u0131n x\u0259rcl\u0259rini v\u0259 riskl\u0259rini azaldark\u0259n bu zaman resurslardan daha effektiv v\u0259 s\u0259m\u0259r\u0259li istifad\u0259 etm\u0259kdir ! Ancaq m\u0259n ist\u0259rdim ki, bu ifad\u0259nin t\u0259rifini h\u0259m\u00e7inin ITIL-\u0131n r\u0259smi kitablar\u0131nda ke\u00e7\u0259n kimi eyni zamanda ingilis dilind\u0259 qeyd edim. Bel\u0259likl\u0259 :<\/p>\n Service Management is a set of specialized organizational capabilities<\/strong>for enabling value for customers in the form of services.<\/p>\n Bu t\u0259rifd\u0259 x\u00fcsusil\u0259 qara bold h\u0259rfl\u0259rl\u0259 qeyd etdiyim v\u0259 bu t\u0259rifin \u0259sas\u0131n\u0131 t\u0259\u015fkil ed\u0259n ” set of specialized organizational capabilities ” <\/strong>ifad\u0259sin\u0259 d\u0259rin bir dal\u0131\u015f ed\u0259k. Bu ifad\u0259nin dilimizd\u0259ki qar\u015f\u0131l\u0131\u011f\u0131 “<\/strong> X\u00fcsusi T\u0259\u015fkilati bacar\u0131qlar Toplusu “<\/strong>-dur. Yen\u0259 yax\u015f\u0131 ba\u015fa d\u00fc\u015fm\u0259yimiz \u00fc\u00e7\u00fcn ifad\u0259ni par\u00e7alayaq:<\/p>\n B\u00fct\u00fcn bunlardan yola \u00e7\u0131xaraq indi is\u0259 Service Management (Xidm\u0259tin idar\u0259 edilm\u0259si) ifad\u0259sinin t\u0259rifini Az\u0259rbaycan dilind\u0259 dey\u0259k. Bel\u0259likl\u0259 :<\/p>\n Xidm\u0259tin idar\u0259 edilm\u0259si – m\u00fc\u015ft\u0259riy\u0259 d\u0259y\u0259rin (Value) verilm\u0259si \u00fc\u00e7\u00fcn x\u00fcsusi t\u0259\u015fkilat\u0131 bacar\u0131qlar toplusudur.<\/em><\/strong><\/p>\n Ancaq bir \u015feyi unutmamal\u0131y\u0131q : Resursa sahib olmaq kifay\u0259t deyil, h\u0259min resursdan effektiv istifad\u0259 etm\u0259 bacar\u0131\u011f\u0131 da olmal\u0131d\u0131r. Xidm\u0259t yaratmaq \u00fc\u00e7\u00fcn sad\u0259c\u0259 texnologiya deyil insan, proses, al\u0259tl\u0259r v\u0259 t\u0259cr\u00fcb\u0259 d\u0259 birlikd\u0259 q\u0259bul edilm\u0259lidir ki, bunlar da birlikd\u0259 ” Specialized Capabilities<\/strong> ” hesab edilir.<\/p>\n M\u0259qal\u0259mi bir n\u00fcmun\u0259 il\u0259 bitirm\u0259k ist\u0259yir\u0259m :<\/p>\n Bir ABC IT \u015firk\u0259ti d\u00fc\u015f\u00fcn\u00fcn. Bu \u015firk\u0259t m\u00fc\u015ft\u0259ril\u0259rin\u0259 Helpdesk v\u0259 ya Texniki d\u0259st\u0259k xidm\u0259tini verm\u0259k ist\u0259yir. Bu xidm\u0259tin u\u011furla h\u0259yata ke\u00e7m\u0259si \u00fc\u00e7\u00fcn t\u0259\u015fkilat a\u015fa\u011f\u0131dak\u0131lara sahib olmad\u0131r :<\/p>\n B\u00fct\u00fcn bunlar\u0131n da ham\u0131s\u0131 ” Specialized Organizational Capabilities <\/strong>” hesab edilir.<\/p>\n \u00dcmid edir\u0259m m\u0259qal\u0259miz h\u0259r k\u0259s\u0259 faydal\u0131 olar. N\u00f6vb\u0259ti daha maraql\u0131 m\u0259qal\u0259mizd\u0259 g\u00f6r\u00fc\u015f\u0259n\u0259d\u0259k …<\/p>\n","protected":false},"excerpt":{"rendered":" Salam, \u0259ziz oxucu. Bu g\u00fcn ITIL-\u0131n \u0259n d\u0259y\u0259rli m\u00f6vzular\u0131ndan olan Service Management-\u0259 toxunmaq ist\u0259yir\u0259m. Yazaca\u011f\u0131m bu m\u0259qal\u0259 h\u0259m IT xidm\u0259ti ver\u0259n h\u0259m d\u0259 dig\u0259r xidm\u0259t sah\u0259l\u0259rind\u0259 \u00e7al\u0131\u015fan dostlar\u0131m\u0131z \u00fc\u00e7\u00fcn d\u0259 maraql\u0131 olaca\u011f\u0131n\u0131 \u00fcmid edir\u0259m. M\u0259qal\u0259 bir az uzun olacaq \u00fcz\u00fcrl\u00fc hesab edin amma bu m\u00f6vzunu q\u0131sa tutmaq m\u00fcmk\u00fcn deyil \ud83d\ude42 Service Management -in t\u0259rifin\u0259 ke\u00e7m\u0259d\u0259n […]<\/p>\n","protected":false},"author":1,"featured_media":2426,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-2425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-az"],"acf":[],"yoast_head":"\n\n
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