Bug\u00fcnk\u00fc r\u0259q\u0259msal d\u00fcnyada IT \u015f\u00f6b\u0259si sad\u0259c\u0259 texniki d\u0259st\u0259k ver\u0259n bir b\u00f6lm\u0259 deyil. O, \u015firk\u0259tin dayan\u0131ql\u0131\u011f\u0131n\u0131, m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini v\u0259 i\u015f davaml\u0131l\u0131\u011f\u0131n\u0131 birba\u015fa t\u0259sir ed\u0259n strateji bir m\u0259rk\u0259z\u0259 \u00e7evrilib.<\/p>\n
Amma bu d\u0259yi\u015fiklik \u00f6z\u00fc il\u0259 bir sual g\u0259tirir: “IT komandalar\u0131nda kim t\u0259\u015f\u0259bb\u00fcs g\u00f6st\u0259rir?”<\/strong><\/p>\n \u00c7ox vaxt sisteml\u0259r i\u015fl\u0259diyi m\u00fcdd\u0259tc\u0259 probleml\u0259r “yox” say\u0131l\u0131r. Ancaq \u0259sl d\u0259y\u0259r, probleml\u0259r ortaya \u00e7\u0131xmadan onlar\u0131 \u00f6nc\u0259d\u0259n g\u00f6r\u0259n v\u0259 t\u0259dbir g\u00f6r\u0259n insanlardan g\u0259lir.<\/p>\n M\u0259n \u00f6z\u00fcm bir ne\u00e7\u0259 il \u0259vv\u0259l bel\u0259 bir v\u0259ziyy\u0259tl\u0259 qar\u015f\u0131la\u015fm\u0131\u015fd\u0131m:<\/strong><\/p>\n Sisteml\u0259rimizd\u0259 t\u0259krarlanan performans d\u00fc\u015f\u00fc\u015fl\u0259ri olurdu. H\u0259r d\u0259f\u0259 problemi \u201cslack\u201d v\u0259 ya \u201cticket\u201d \u00fcz\u0259rind\u0259n h\u0259ll edib ke\u00e7irdik. Amma bu davaml\u0131l\u0131q problem idi. He\u00e7 kim sual vermirdi: “Niy\u0259 bu ba\u015f verir?”<\/strong><\/p>\n Bir g\u00fcn m\u0259suliyy\u0259t al\u0131b, problemi k\u00f6k\u00fcnd\u0259n analiz etm\u0259y\u0259 ba\u015flad\u0131m. Logs, SLA d\u0259y\u0259rl\u0259ri, istifad\u0259\u00e7i \u015fikay\u0259tl\u0259ri… Bir ne\u00e7\u0259 g\u00fcn davam ed\u0259n ara\u015fd\u0131rmadan sonra problemi tam a\u015fkarlad\u0131q v\u0259 t\u0259krarlanmamas\u0131 \u00fc\u00e7\u00fcn proses d\u0259yi\u015fiklikl\u0259ri etdik. Bunu ed\u0259nd\u0259 n\u0259 t\u0259rif g\u00f6zl\u0259dim, n\u0259 d\u0259 x\u00fcsusi alq\u0131\u015f. Sad\u0259c\u0259 “bu m\u0259nim i\u015fim deyil” dem\u0259dim<\/strong>.<\/p>\n \u018fslind\u0259 t\u0259\u015f\u0259bb\u00fcs buradan ba\u015flay\u0131r.<\/p>\n T\u0259\u015f\u0259bb\u00fcs nec\u0259 yaran\u0131r?<\/strong><\/p>\n T\u0259\u015f\u0259bb\u00fcs g\u00f6st\u0259rm\u0259k \u00fc\u00e7\u00fcn b\u00f6y\u00fck r\u0259hb\u0259r v\u0259zif\u0259sind\u0259 olmaq \u015f\u0259rt deyil. IT xidm\u0259tl\u0259rinin idar\u0259 olunmas\u0131nda f\u0259rq yaratmaq \u00fc\u00e7\u00fcn sad\u0259c\u0259 \u201cg\u00f6r v\u0259 h\u0259r\u0259k\u0259t et\u201d<\/strong> prinsipi kifay\u0259tdir.<\/p>\n \u018fg\u0259r bu sah\u0259d\u0259 i\u015fl\u0259yirsinizs\u0259 v\u0259 d\u00fc\u015f\u00fcn\u00fcrs\u00fcn\u00fczs\u0259 ki, \u201cm\u0259nim etdiyim he\u00e7 n\u0259 d\u0259yi\u015fmir\u201d \u2014 bir daha fikirl\u0259\u015fin. D\u0259yi\u015fiklik b\u0259z\u0259n bir sualdan, bir fikird\u0259n v\u0259 ya sad\u0259c\u0259 sessizc\u0259 bir problemi h\u0259ll etm\u0259kd\u0259n ba\u015flay\u0131r.<\/strong><\/p>\n Unutmay\u0131n:<\/p>\n \u201cT\u0259\u015f\u0259bb\u00fcs \u2014 v\u0259zif\u0259 deyil, se\u00e7imdir.\u201d<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Bug\u00fcnk\u00fc r\u0259q\u0259msal d\u00fcnyada IT \u015f\u00f6b\u0259si sad\u0259c\u0259 texniki d\u0259st\u0259k ver\u0259n bir b\u00f6lm\u0259 deyil. O, \u015firk\u0259tin dayan\u0131ql\u0131\u011f\u0131n\u0131, m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini v\u0259 i\u015f davaml\u0131l\u0131\u011f\u0131n\u0131 birba\u015fa t\u0259sir ed\u0259n strateji bir m\u0259rk\u0259z\u0259 \u00e7evrilib. Amma bu d\u0259yi\u015fiklik \u00f6z\u00fc il\u0259 bir sual g\u0259tirir: “IT komandalar\u0131nda kim t\u0259\u015f\u0259bb\u00fcs g\u00f6st\u0259rir?” \u00c7ox vaxt sisteml\u0259r i\u015fl\u0259diyi m\u00fcdd\u0259tc\u0259 probleml\u0259r “yox” say\u0131l\u0131r. Ancaq \u0259sl d\u0259y\u0259r, probleml\u0259r ortaya \u00e7\u0131xmadan onlar\u0131 […]<\/p>\n","protected":false},"author":1,"featured_media":2422,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-2421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-az"],"acf":[],"yoast_head":"\n\n