{"id":2413,"date":"2025-08-30T09:54:43","date_gmt":"2025-08-30T05:54:43","guid":{"rendered":"https:\/\/proximatech.az\/?p=2413"},"modified":"2025-08-30T10:00:20","modified_gmt":"2025-08-30T06:00:20","slug":"incident-yoxsa-problem","status":"publish","type":"post","link":"https:\/\/proximatech.az\/az\/incident-yoxsa-problem\/","title":{"rendered":"Incident yoxsa Problem ?!"},"content":{"rendered":"

“Problem deyil, incidentdir” \u2013 yoxsa \u0259ksin\u0259?<\/strong><\/p>\n

G\u0259lin, etiraf ed\u0259k\u2026 IT-d\u0259 \u0259n \u00e7ox qar\u0131\u015fd\u0131r\u0131lan anlay\u0131\u015flardan biri incident<\/strong> v\u0259 problem<\/strong> anlay\u0131\u015flar\u0131d\u0131r. H\u0259tta b\u0259z\u0259n biz \u2013 IT m\u00fct\u0259x\u0259ssisl\u0259ri bel\u0259 \u2013 bu ikisinin aras\u0131ndak\u0131 f\u0259rqi hiss edirik<\/strong>, amma ifad\u0259 etm\u0259kd\u0259 \u00e7\u0259tinlik \u00e7\u0259kirik<\/strong>.<\/p>\n

G\u00fcnd\u0259lik h\u0259yatdan bir n\u00fcmun\u0259:<\/strong><\/p>\n

S\u0259h\u0259r saat 9:00. \u0130nsanlar i\u015f\u0259 ba\u015flay\u0131r. Bird\u0259n z\u0259ngl\u0259r g\u0259lm\u0259y\u0259 ba\u015flay\u0131r:<\/p>\n

–\u00a0 \u201cVPN i\u015fl\u0259mir.\u201d<\/p>\n

–\u00a0 \u201cOutlook a\u00e7\u0131lm\u0131r.\u201d<\/p>\n

–\u00a0\u00a0 \u201cSistem yava\u015flay\u0131b.\u201d<\/p>\n

Biz n\u0259 edirik? Incident a\u00e7\u0131r\u0131q. M\u00fc\u015ft\u0259rinin xidm\u0259t\u0259 \u00e7\u0131x\u0131\u015f\u0131n\u0131 b\u0259rpa etm\u0259y\u0259 \u00e7al\u0131\u015f\u0131r\u0131q. \u00c7\u00fcnki incident<\/strong> = xidm\u0259tin g\u00f6zl\u0259nilm\u0259z k\u0259sintisi v\u0259 ya keyfiyy\u0259tin a\u015fa\u011f\u0131 d\u00fc\u015fm\u0259si.<\/p>\n

Amma eyni problem t\u0259krar-t\u0259krar<\/strong> ya\u015fan\u0131rsa, art\u0131q d\u00fc\u015f\u00fcnm\u0259liyik: \u00a0Bu art\u0131q sad\u0259c\u0259 incident deyil. \u00a0Bu bir problem<\/strong>dir \u2013 y\u0259ni qaynaq bilinm\u0259y\u0259n \u0259sas s\u0259b\u0259b<\/strong>.<\/p>\n

ITIL v4 n\u0259 deyir?<\/strong><\/p>\n

Incident<\/strong> \u2013 istifad\u0259\u00e7iy\u0259 t\u0259sir ed\u0259n v\u0259 d\u0259rhal h\u0259ll olunmal\u0131 olan hadis\u0259dir. Problem<\/strong> \u2013 bir v\u0259 ya bir ne\u00e7\u0259 incident-in \u0259sas s\u0259b\u0259bini ara\u015fd\u0131rmaq v\u0259 aradan qald\u0131rmaq m\u0259qs\u0259di da\u015f\u0131y\u0131r.<\/p>\n

Sad\u0259 dill\u0259 des\u0259k:<\/p>\n

– \u201cAya\u011f\u0131n\u0131 incitdin\u201d<\/strong> \u2013 incident.<\/p>\n

– \u201cNiy\u0259 h\u0259r d\u0259f\u0259 eyni yerd\u0259 aya\u011f\u0131n burxulur?\u201d<\/strong> \u2013 problem.<\/p>\n

Niy\u0259 bu f\u0259rq vacibdir?<\/strong><\/p>\n

\u00c7\u00fcnki \u0259g\u0259r biz h\u0259r d\u0259f\u0259 yaln\u0131z incident-l\u0259ri h\u0259ll ediriks\u0259<\/strong>, amma probleml\u0259ri analiz edib aradan qald\u0131rm\u0131r\u0131qsa<\/strong>, dem\u0259li davaml\u0131 olaraq eyni yan\u011f\u0131n\u0131 s\u00f6nd\u00fcr\u00fcr\u00fck<\/strong>.<\/p>\n

Bu yana\u015fma q\u0131sa m\u00fcdd\u0259tli rahatl\u0131q g\u0259tir\u0259 bil\u0259r, amma uzun m\u00fcdd\u0259tli resurs itkisi<\/strong>, istifad\u0259\u00e7i naraz\u0131l\u0131\u011f\u0131<\/strong> v\u0259 g\u00fcv\u0259n itkisi<\/strong> yarad\u0131r.<\/p>\n

Praktik t\u00f6vsiy\u0259l\u0259r:<\/strong><\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0 Eyni tipd\u0259 t\u0259krarlanan incident-l\u0259ri loglay\u0131n<\/strong> \u2013 bu, problem analizin\u0259 ilk add\u0131md\u0131r.<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0 Problem tap\u0131ld\u0131qda yaln\u0131z workaround yox, davaml\u0131 h\u0259ll yolu<\/strong> ara\u015fd\u0131r\u0131n.<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0Problem idar\u0259\u00e7iliyin\u0259 vaxt ay\u0131r\u0131n \u2013 bu “vacib amma t\u0259cili olmayan” zonad\u0131r.<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0 Problem h\u0259ll olunanda root cause analysis<\/strong> s\u0259n\u0259dl\u0259\u015fdirin \u2013 g\u0259l\u0259c\u0259kd\u0259 siz\u0259 b\u00f6y\u00fck vaxt qazand\u0131racaq.<\/p>\n

Siz nec\u0259 d\u00fc\u015f\u00fcn\u00fcrs\u00fcn\u00fcz?<\/strong><\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0 Komandan\u0131zda incident v\u0259 problem yana\u015fmalar\u0131 ayr\u0131l\u0131qda t\u0259tbiq olunurmu?<\/p>\n

–\u00a0\u00a0\u00a0\u00a0\u00a0 Eyni problemi t\u0259krar-t\u0259krar h\u0259ll etdiyiniz hallar olubmu?<\/p>\n","protected":false},"excerpt":{"rendered":"

“Problem deyil, incidentdir” \u2013 yoxsa \u0259ksin\u0259? G\u0259lin, etiraf ed\u0259k\u2026 IT-d\u0259 \u0259n \u00e7ox qar\u0131\u015fd\u0131r\u0131lan anlay\u0131\u015flardan biri incident v\u0259 problem anlay\u0131\u015flar\u0131d\u0131r. H\u0259tta b\u0259z\u0259n biz \u2013 IT m\u00fct\u0259x\u0259ssisl\u0259ri bel\u0259 \u2013 bu ikisinin aras\u0131ndak\u0131 f\u0259rqi hiss edirik, amma ifad\u0259 etm\u0259kd\u0259 \u00e7\u0259tinlik \u00e7\u0259kirik. G\u00fcnd\u0259lik h\u0259yatdan bir n\u00fcmun\u0259: S\u0259h\u0259r saat 9:00. \u0130nsanlar i\u015f\u0259 ba\u015flay\u0131r. Bird\u0259n z\u0259ngl\u0259r g\u0259lm\u0259y\u0259 ba\u015flay\u0131r: –\u00a0 \u201cVPN i\u015fl\u0259mir.\u201d […]<\/p>\n","protected":false},"author":1,"featured_media":2414,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-2413","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-az"],"acf":[],"yoast_head":"\nIncident yoxsa Problem ?! - Proxima<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proximatech.az\/az\/incident-yoxsa-problem\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incident yoxsa Problem ?! - Proxima\" \/>\n<meta property=\"og:description\" content=\"“Problem deyil, incidentdir” \u2013 yoxsa \u0259ksin\u0259? G\u0259lin, etiraf ed\u0259k\u2026 IT-d\u0259 \u0259n \u00e7ox qar\u0131\u015fd\u0131r\u0131lan anlay\u0131\u015flardan biri incident v\u0259 problem anlay\u0131\u015flar\u0131d\u0131r. H\u0259tta b\u0259z\u0259n biz \u2013 IT m\u00fct\u0259x\u0259ssisl\u0259ri bel\u0259 \u2013 bu ikisinin aras\u0131ndak\u0131 f\u0259rqi hiss edirik, amma ifad\u0259 etm\u0259kd\u0259 \u00e7\u0259tinlik \u00e7\u0259kirik. G\u00fcnd\u0259lik h\u0259yatdan bir n\u00fcmun\u0259: S\u0259h\u0259r saat 9:00. \u0130nsanlar i\u015f\u0259 ba\u015flay\u0131r. 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